This document will not be filed, it will be concluded only in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct. If you have any questions about the operation of the webshop, the ordering and delivery process, we are available at the contact details provided.

The scope of this Association on the Service Provider's website (https://hostpapi.hu) and its subdomains. This Ászf is continuously available from the following website: https://hostpapi.hu/altalanos-szerzodesi-feltelek/

1. Service provider details:  

Name of the service provider: Intec Online Kft.
The registered office of the service provider is: 2161 Csomád Akácos utca 4.
The service provider's contact information and regularly used electronic mail address for contacting users: [email protected]

Company registration number: 13-09-162525
Tax number: 23107816-2-13
Language of the contract: Hungarian

Complaints are handled in our stores during the following opening hours:
Intec PC Computer store Miskolc
3530 Miskolc Széchenyi István utca 78, 1st floor, shop 40
Phone: +36501237000

 ​Basic provisions: 

• Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations. 

• These Regulations 2022..09.14. is effective from and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations. The Service Provider will publish the amendments on the websites 11 (eleven) days before their entry into force. By using the website, users accept that all regulations related to the use of the website automatically apply to them. 

•  User, if he enters the webshop website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the webshop, he acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the webshop. 

• The service provider reserves all rights regarding the webshop website, any part of it and the content appearing on it, as well as the distribution of the website. It is prohibited to download, store, process and sell the contents of the webshop or any of their details without the written consent of the Service Provider. 

• By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management. 

• During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person. 

• The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User. 

• The Service Provider shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. 

3. Range of products and services available for purchase 

• The displayed products can only be ordered online. The prices displayed for the services are in forints and do not include the statutory VAT.

• In the webshop, the Service Provider displays the name and description of the product in detail. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations.

• If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. 

4. Order process

1. After registration, the user logs into the webshop and/or can start shopping without registration.

2. The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the "basket" icon. 

3. User sets the number of products to be purchased.

4. If the User wants to add an additional product to the basket, he selects the "continue shopping" button. If you do not wish to purchase additional products, you can check the contents of the basket after pressing the "Checkout" button. You can delete the contents of the basket by clicking the "X - delete" icon. After finalizing the quantity, the contents of the basket are automatically updated.

5. The user selects the delivery method, then provides personal data and the billing address,

   Payment methods:

• Forward references

• Online bank card payment via the BARION payment page, a detailed description of which can be found here: https://hostpapi.hu/barion-online-fizetesi-rendszer-leirasa/

6. If there is an error or deficiency in the products or prices in the webshop, we reserve the right to correct it. In such a case, we inform the customer of the new data immediately after the error is recognized or modified. After that, the User can confirm the order once more, or it is possible for the User to withdraw from the contract.

 
7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter.

8. After entering the data, the User can send his order by clicking on the "Order" button, but before that, he can check the entered data one more time, send a comment with his order, or send us an e-mail about any other order-related wishes.

9. Correction of data entry errors: Before completing the order process, the user can always go back to the previous phase, where he can correct the entered data.

In detail: During the order, it is possible to view and modify the contents of the basket, if the basket does not contain the quantity to be ordered, the User can enter the number of the quantity to be ordered in the data entry field in the quantity column, and then press "update/update basket ” button. If the User wishes to delete the products in the basket, click the "X" "delete" button. During the order, the User always has the opportunity to correct/delete the entered data.

Confirmation of orders and conclusion of the contract in case of service:

 
10. After sending the order, the user will receive a confirmation by e-mail. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.

11. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when, after the automatic confirmation mentioned in the previous point, the Service Provider notifies the User in a new e-mail about the details of the order and its expected fulfillment (contract creation).

12. After sending the order, the user will receive a confirmation by e-mail. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the obligation to make an offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received on time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, the User is unable to receive messages.

13. The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract.

16. Special rules for the sale of digital data content:

• These products include various office, game, antivirus, etc. softwares.  

• The User can only pay for ESD products by bank card.  

• Only electronic download can be selected as a receipt.  

Order process:

• User orders the product/products.

• After matching the data, you pay the value of the product/products via bank card interface.

• If the payment is successful, the User will receive an immediate message about the successful purchase and the license key.

• The transaction is closed.

Attention: in the case of a successful transaction, the product cannot be returned or taken out of circulation.  

With the purchase, the consumer declares and acknowledges that the Service Provider has started the performance with the express, prior consent of the consumer, and that he loses his right of withdrawal after the start of the performance (successful transaction).

17, Right of withdrawal  

Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, and may return the ordered product. In the absence of this information, the Consumer is entitled to exercise his right of withdrawal up to 1 year.  

If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.  

The consumer may also exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.  

The cost of returning the product must be borne by the consumer, the company did not undertake to bear this cost.  

The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.

The consumer may also not exercise his right of withdrawal: ​

• in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the consumer, and the consumer has acknowledged that he loses his right of termination after the completion of the service as a whole;

• with regard to a product or service, the price or fee of which depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;

• with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;

• with regard to digital data content provided on a non-physical data carrier, if the business has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance. 

• After the return of the product and/or the receipt of the cancellation statement, the Service Provider will refund the amount paid to the Consumer, except for the delivery fee, without delay, but within 14 days at the latest, in accordance with the above legislation.  

• During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.  

• The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the Service Provider's address.  

• The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period.  

• In the case of written cancellation, the consumer must send the cancellation statement within 14 days.  

• The consumer bears only the direct cost of returning the product, unless the company has undertaken to bear this cost.  

• The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.  

• The consumer is only required to determine the nature, properties and operation of the product beyond use is responsible for depreciation resulting from use.

• The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.  

• Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product, including the shipping cost, to the bank account number specified by the Consumer.  

• If the Consumer wishes to use his right of withdrawal, he can indicate this in writing at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a notification by telephone, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the Consumer Service Provider by post or using a courier service.  

• 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree here is available.  

• Directive 2011/83/EU of the European Parliament and of the Council here is available.  

• The consumer can also contact the Service Provider with other complaints at the contact details provided in these Regulations.  

• The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity.   

• The consumer is obliged to reimburse the reasonable costs of the business if the consumer exercises his right of termination after the start of performance.

The procedure for exercising the right of withdrawal:  

• If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw in writing at the contact details of the Service Provider.  

• The consumer exercises his right of withdrawal within a deadline, if he sends his withdrawal statement before the end of the 14th day from the receipt of the product (but no more than the 16th day). In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of posting is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.  

• In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but no later than within 14 days from the date of communication of the cancellation statement. If possible, please return the product in its factory packaging, together with all additional accessories. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.  

• However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.  

• When buying and selling several products, if the individual products are delivered at different times, the buyer can exercise the right of withdrawal within 14 days from the receipt of the last delivered item or piece in the case of the last delivered product or a product consisting of several items or pieces

  18, Warranty, warranty

Accessories warranty

• In what cases can the User exercise his accessory warranty right?

 
In the event of faulty performance by the company operating the webshop, the user can assert a warranty claim against the company in accordance with the rules of the Civil Code.

• What rights does the User have based on his accessory warranty claim?

The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.

• What is the time limit for the User to assert his accessory warranty claim?

The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

• Who can you enforce your accessory warranty claim against?

 
The user can enforce his accessory warranty claim against the company.

• What other conditions are there for asserting your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance. We do not guarantee the battery and charger.

Product warranty

• In what cases can the User exercise his product warranty right?

In the event of a defect in a movable thing (product), the User may assert a warranty claim for accessories or a product warranty, according to his choice.

• What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product. You can request a refund of the price of the product only if repair or replacement is not possible.

• In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

• In what time frame can the User enforce his product warranty claim?

The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

• Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

• In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

– the product was not manufactured or marketed as part of its business activities, or
- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or

– the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Warranty

• In what cases can the User exercise his warranty right?

151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Pursuant to the government decree, the company operating the webshop is obliged to provide a guarantee if the user is considered a consumer.

• What rights are the user entitled to under the warranty and within what time frame?

The warranty period is one year. The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning.

Based on the warranty claim, according to the choice of the entitled party

1. 1. 1. may require repair or replacement, unless the fulfillment of the chosen warranty right is impossible, or if it would result in disproportionate additional costs for the obligee, compared to the fulfillment of another warranty claim, taking into account the value represented by the service in a faultless condition, the gravity of the breach of contract and the right to the right to fulfill the warranty right caused damage to interests; obsession

      2. may demand a proportional delivery of the compensation, may correct the defect at the expense of the obligee himself or have it repaired by someone else, or may withdraw from the contract if the obligee did not undertake the repair or replacement, is unable to fulfill this obligation by (...), or if the obligor or your interest in exchange has ceased.

There is no room for cancellation due to an insignificant error.

The repair or replacement must be carried out within an appropriate time limit, taking into account the properties of the thing and the intended purpose of the right holder, while protecting the interests of the right holder.

• When is the company released from its warranty obligation?

The company is exempted from warranty obligations only if it proves that the cause of the defect arose after performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, otherwise, the User is entitled to the rights arising from the warranty regardless of the rights described in the product and accessory warranty chapters.

• The service provider does not have a warranty beyond the warranty period (professionally expected lifetime) for damages resulting from natural wear and tear/obsolescence.  

• The service provider is also not responsible for any warranty or guarantee for damages caused by incorrect or careless handling after the transfer of the risk of damage, excessive use, impacts other than those specified, or other non-intended use of the products.  

• If the consumer asserts a replacement request due to a malfunction of the consumer product within three working days from the date of purchase (commissioning), the Service Provider is obliged to replace the consumer product, provided that the malfunction prevents the intended use.   

• Regarding the pixel error of televisions and products with LCD displays distributed by the service provider, the ISO 13406-2 standard prescribed by the manufacturer at all times (applicable here) is the guideline, if the manufacturer does not stipulate otherwise.

• The warranty may be revoked if the repair / installation work on the product is not carried out by a third party who is authorized to perform it, or who does not have professional qualifications, and the defect arose as a result. The warranty may also be voided if the product has burns, breaks, cracks or other physical, visible damage, as well as improper use (use at a power exceeding the factory settings of the product, overclocking), improper commissioning (unless the commissioning is carried out by the company, or its authorized representative, or if the unprofessional commissioning can be traced back to a mistake in the user and management instructions), mechanical / electrical load exceeding the parameters specified in the product description, or other non-intended use, improper storage, damage, use and management disregarding the instructions, elemental damage, natural disaster, caused the failure.

• The warranty may be revoked if the warranty label on the product is damaged or removed.

• The warranty does not apply to the battery or charger.

  19, Procedure in the event of a warranty claim  

• In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the disadvantage of the consumer.

•  It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).  

• The company is obliged to take a record of the consumer's claim for warranty or guarantee.

• Please pack the product in such a way that it cannot be damaged during transport! We cannot take responsibility for damages resulting from improper packaging.

• A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.

• If the company is unable to make a statement about the fulfillment of the consumer's warranty or guarantee claim when reporting it, it must notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

• The company is obliged to keep the report for three years from the date of its recording and present it at the request of the inspection authority.  

• The company must endeavor to carry out the repair or replacement within thirty days at most.

We inform our customers that the warranty administration is carried out by our contracted partners, Dot-Compker Kft. and Marseus Kft. For the sake of administration, personal data will be transferred to the above-named company in accordance with the information described in the data management information.

Warranty repair

In the event of a warranty repair, the customer is responsible for transporting the device to the service center and packing it properly. This can be done in person or by using a courier service. The amount of this is charged to the customer.

In any case, the device must be carefully packed, even if you do not use a courier service.
Our company is not responsible for damage caused during transport due to incorrect packaging.
The following documents must be placed in the packaging of the device:

• original purchase invoice

• warranty card

20, Miscellaneous Provisions

• The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.  

• If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.  

• If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.  

• The Service Provider and the User try to settle their disputes amicably.

• In the case of cash on delivery, the customer undertakes to pay the delivery costs of the package not received and other costs that can be proven on our part.
  

  21, Complaint handling procedure  

• The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.  

• The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.

• The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.  

• We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:  

• The Consumer can file a complaint with the consumer protection authority:

387/2016 on the appointment of the consumer protection authority. (XII. 2.) According to the government decree, in administrative authority matters, the district office or the district office according to the county seat acts in the first instance, and the Pest County Government Office acts in the second instance with national competence. Contact details of the district offices: http://jarasinfo.gov.hu

 In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: (76) 501-525, (76) 501-500
Fax number: (76) 501-538
Name: Mátyus Mariann
E-mail address: [email protected];

Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: Pf. 109, 7602 Pécs.
Telephone number: (72) 507-154
Fax number: (72) 507-152
Name: Dr. József Bodnár
E-mail address: [email protected];

Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Telephone number: (66) 324-976, 446-354, 451-775
Fax number: (66) 324-976
Name: Dr. László Bagdi
E-mail address: [email protected];

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: (46) 501-091, 501-870
Fax number: (46) 501-099
Name: Dr. Tulipán Péter
E-mail address: [email protected];

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Telephone number: (1) 488-2131
Fax number: (1) 488-2186
Name: Dr. György Baranovszky
E-mail address: [email protected];

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Telephone number: (62) 554-250/118 ext
Fax number: (62) 426-149
Name: László Dékány, Zoltán Jerney
E-mail address: [email protected];

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Telephone number: (22) 510-310
Fax number: (22) 510-312
Name: László Kirst
E-mail address: [email protected];

Győr-Moson-Sopron County Conciliation Board
Address: Szent István út 10/a, 9021 Győr.
Telephone number: (96) 520-202; 520-217
Fax number: (96) 520-218
Name: László Horváth
E-mail address: [email protected];

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Telephone number: (52) 500-749
Fax number: (52) 500-720
Name: Dr. Zsolt Hajnal
E-mail address: [email protected];

Heves County Conciliation Board
Address: Faiskola út 15, 3300 Eger.
Mailing address: 3301 Eger, Pf. 440.
Telephone number: (36) 416-660/105 ext
Fax number: (36) 323-615
Name: Pintérné Dobó Tünde
E-mail address: [email protected];

Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Telephone number: (56) 510-610
Fax number: (56) 370-005
Name: Dr. Lajkóné dr. Laugh Judith
E-mail address: [email protected];

Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: (34) 513-010
Fax number: (34) 316-259
Name: Dr. György Rozsnyói
E-mail address: [email protected];

Nógrád County Conciliation Board
Address: Alkotmány út 9/a, 3100 Salgótarján
Phone number: (32) 520-860
Fax number: (32) 520-862
Name: Dr. Erik Pongó
E-mail address: [email protected];

Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2nd em. 240.
Telephone number: (1)-269-0703
Fax number: (1)-269-0703
Name: dr. Károly Csanádi
E-mail address: [email protected]
Website address: www.panaszrendezes.hu

Somogy County Conciliation Board
Address: Anna utca 6, 7400 Kaposvár.
Telephone number: (82) 501-000
Fax number: (82) 501-046
Name: Dr. Ferenc Novák
E-mail address: [email protected];

Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Telephone number: (42) 311-544, (42) 420-180
Fax number: (42) 311-750
Name: Görömbeiné dr. Katalin Balmaz
E-mail address: [email protected];

Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Telephone number: (74) 411-661
Fax number: (74) 411-456
Name: Tibor Mátyás
E-mail address: [email protected];

Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Telephone number: (94) 312-356
Fax number: (94) 316-936
Name: Dr. Zoltán Kövesdi
E-mail address: [email protected]

Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Telephone number: (88) 429-008
Fax number: (88) 412-150
Name: Dr. László Óvári
E-mail address: [email protected]

Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Telephone number: (92) 550-513
Fax number: (92) 550-525
Name: dr. Csaba Koczka
E-mail address: [email protected]

• You can find the list of conciliation bodies in Hungary here: http://www.bekeltetes.hu/index.php?id=testuletek

• The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation board provides advice on the rights and obligations of the consumer.  

• In the event of a cross-border consumer dispute related to an online sales or online service contract, the procedure is solely the responsibility of the conciliation body operating under the Budapest Chamber of Commerce and Industry.  

• In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission system, by clicking here. After that, after logging in, the consumer can submit a complaint via the online website, which has the following address: http://ec.europa.eu/odr  

• The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.  

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